Repair terms & warranty

Estimates and inspection

Website and WhatsApp estimates are preliminary and are not a guaranteed final price. Similar symptoms can have different causes, and hidden damage may be found during inspection.

We will explain the recommended work and confirm the final price before beginning work outside the amount you authorized. If the scope changes materially, we will request additional authorization.

Authorization and device access

By authorizing service, you confirm that you own the device or have permission from its owner to request diagnosis and repair.

You authorize reasonable testing and disassembly needed to diagnose, repair, and verify the device. You are responsible for providing any passcode or access needed for testing, or for arranging an alternative way to test the completed work.

Parts, timing, and results

Parts availability, workload, prior repairs, hidden damage, and the condition of the device may affect timing and repair options. Completion dates are estimates unless we agree otherwise in writing.

A successful repair of one component does not guarantee that unrelated, worn, previously damaged, or liquid-affected components will continue to function.

60-day limited repair warranty

Kemo Wireless provides a 60-day warranty on the repair work we performed. Coverage applies only to the repaired part or area and only when there is no new customer-caused damage to that work.

Warranty evaluation requires inspection of the device. Please contact or return to Kemo Wireless promptly if you believe the covered repair has failed.

• Not covered: drops, impact, pressure damage, cracked glass, bent frames, new liquid or moisture exposure, misuse, overheating caused after service, or other new physical damage.
• Not covered: tampering, opening, modification, or repair by another person after our work.
• Not covered: pre-existing conditions, unrelated components, software or account problems, normal battery or part wear, or issues that could not reasonably be identified during the original repair.
• Customer-supplied parts are not covered unless a written estimate expressly says otherwise.

Your data and backups

Back up important information before service whenever possible. Repair work may require resets, updates, testing, or replacement of components, and preservation of data cannot be guaranteed.

Kemo Wireless is not responsible for data loss that results from the device’s pre-existing condition, failed storage, liquid damage, required testing, or work you authorized, except where responsibility cannot legally be excluded.

Liquid-damaged and severely damaged devices

Liquid and corrosion damage can continue to develop and can affect multiple components. Diagnosis or repair may improve one symptom without restoring every function. No recovery of the device or its data is guaranteed.

Payment and communications

Payment is due when the authorized repair is completed or when the device is returned, unless the written estimate states otherwise.

If you contact us through WhatsApp, you consent to receiving replies about your estimate, repair, pickup, and related service at that WhatsApp account. Standard carrier or data charges may apply.

California consumer rights and contact

These terms do not limit any consumer right that cannot be waived under California law. If a written estimate conflicts with these general terms, the device-specific written estimate controls to the extent permitted by law.

Questions can be sent to repair@kemowireless.com, made by calling (510) 900-2011, or discussed at 3332 International Blvd, Oakland, California 94601.